Features / Cloud Telephony / Extensions

Fine grained extension control

Create extensions for your employees / agents with fine grained control. Configure the extension in any sip enabled device including on their smart phone, soft phone on laptop / computer.

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Extensions in Fonezela allows individuals in your team to make or receive calls. Fonezela offers a great deal of flexibility in creating extensions for your team. Every extension includes powerful features that provide you with a variety of setup options.

Easy Setup

Setup Easily add / remove / configure extensions from Fonezela’s management console.

Extended Security

Enhance extension’s security by controlling the location from where the extension can be accessed and the devices from which it can be accessed.

Encryption

Connection between the extension device and Fonezela’s cloud platform can be encrypted.

Voicemail

Every extension includes a private voice mail box. See for more information.” (provide link to voice mail and link it).

Access Control

Easily allow or block outgoing calls, international calls, incoming calls etc on an extension.

Private Contacts

Extensions supports private contacts too. See for more information.

Call Forward

Conditionally forward calls to other PSTN / Mobile numbers utilizing the call forward option in the extension.

Real-time Status

Check extension status in real-time in Fonezela’s Realtime Dashboard.

Call Recording

Optionally record all calls coming to an extension.

Extended Security

Enhance extension’s security by controlling the location from where the extension can be accessed and the devices from which it can be accessed.

Easy On Call Controls

Fonezela supports attended transfer, blind transfer, toggling recording to on / off, multi party conferencing etc between extensions.

Open Access

Extension can be setup up in multiple devices including IP Phones, SoftPhone in PC / Laptop as well as in Smartphones. You can also directly work with the extension in the included agent interface. Incoming calls to the extension will ring on all configured devices simultaneously.

Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number

Call History

Detailed Call History allows you to check Missed Call, Play Back Recording, Voicemail etc from the same Simple Interface.

Call Work Flow

Diagrammatically specify how calls will be handled using our unique & powerful visual Call Work Flow Editor.

Virtual Phone Number

Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number

Dialers

The dialer automatically dials out to contacts, detects and filters out calls that go busy, unanswered, answered by fax machines, answered by voicemail, disconnected lines etc and connects live calls to your agents.

Voicemail

Every Extension includes a Voice Mail Box along with a Global Voicemail Box that can be configured for Departments.

Role-Based Access

Fonezela platform can be accessed by all your employees. They will be able to only work on aspects of Fonezela for which they are granted access.

Schedulers

Use the built-in Scheduler in Fonezela to Schedule Conferences, Generate and Email Reports, Start and Stop Dialer etc.

Computer Telephony
Integration (CTI)

Integrate Fonezela with your custom application. Implement CTI in your custom CRM etc. Fonezela also includes a rest API.

Conference

Create Pin Protected Conference Rooms, Automated Scheduled Outbound Conferences and Dynamic Conference Calls.

Automatic Call Distribution

ACD (automatic call distribution) with support for over 5 different distribution strategies. Fonezela’s ACD system supports both on hook agents as well as off-hook agents.

Extensions

Create extensions for your employees / agents with fine grained control. Configure the extension in any sip enabled device including on their smart phone, soft phone on laptop / computer.

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Send us a Message [email protected]

Give us a Call +91 901 903 1000 +966 11 298 7200 +91 901 903 1000

Opening Hours Mon - Sun : 10:00 AM IST - 07:00 PM IST Mon - Sun : 10:00 AM IST - 07:00 PM IST Mon - Sun : 10:00 AM IST - 07:00 PM IST

Send us a Message [email protected]

Opening Hours Mon - Sun : 10:00 AM IST - 07:00 PM IST

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Fine grained extension control

Easy Setup

Extended Security

Encryption

Voicemail

Access Control

Private Contacts

Call Forward

Real-time Status

Call Recording

Extended Security

Easy On Call Controls

Open Access

Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number

Call History

Call Work Flow

Virtual Phone Number

Dialers

Voicemail

Role-Based Access

Schedulers

Computer Telephony Integration (CTI)

Conference

Automatic Call Distribution

Extensions

Cookies!

Computer Telephony
Integration (CTI)