With Fonezela’s CRM CTI call centers can witness significant reductions in costs, decreased call handle time, enhanced productivity and improved efficiencies
Agents can make and receive calls directly from their computer.
Authenticate the caller by comparing the phone number they called from to information in the Account Management.
Helps call centers to reduce the average duration of each call, ensuring higher productivity of agents.
With all the the relevant information about a client, you can customize services and price them accordingly to ensure a sale, rather than trying to sell a generic package.
Agent will be able to review all previously logged issues via mail, chat etc. This enables the agent to stay one step ahead of your customer to deliver optimal service.
Agent can scan through the information, past history of the caller. As soon as the call is routed to the agent, entire data of the customer such as name, contact details, email ID etc is displayed on the agents screen. This empowers the agents to have a more personalized, professional and smart conversation with customers.