Computer Telephony Integration
Helps contact centers to gain a competitive vantage by enabling them to take a more data-driven approach while interacting with the clients
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With Fonezela’s CRM CTI call centers can witness significant reductions in costs, decreased call handle time, enhanced productivity and improved efficiencies
Easy Call Handling
Agents can make and receive calls directly from their computer.
Authentication of the caller
Authenticate the caller by comparing the phone number they called from to information in the Account Management.
Greater Visibility
Helps call centers to reduce the average duration of each call, ensuring higher productivity of agents.
Work faster, work smarter
With all the the relevant information about a client, you can customize services and price them accordingly to ensure a sale, rather than trying to sell a generic package.
Happier Customers
Agent will be able to review all previously logged issues via mail, chat etc. This enables the agent to stay one step ahead of your customer to deliver optimal service.
Customize services for clients
Agent can scan through the information, past history of the caller. As soon as the call is routed to the agent, entire data of the customer such as name, contact details, email ID etc is displayed on the agents screen. This empowers the agents to have a more personalized, professional and smart conversation with customers.
Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number
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