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You can check your missed calls, playback call recordings, voicemail etc from the same simple interface

Capture caller information to make the most of follow up calls. Track and monitor outbound call performance.

Retrieve customers call history and call recordings in an instant and also view customers call data in real time.

Understand which call campaigns outperform others by comparing call tracking number metrics like duration, quality and source.

Call History logs may contribute to know the callers interest about certain products and with this information you can run campaings and help learn about callers interest in certain products and this information could be related with their caller ID and area.

Review your best call examples to emphasize and promote best practices.

The detailed call history allows you to learn more about your customers.

Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number


Call History

Detailed Call History allows you to check Missed Call, Play Back Recording, Voicemail etc from the same Simple Interface.

Call Work Flow

Diagrammatically specify how calls will be handled using our unique & powerful visual Call Work Flow Editor.

Virtual Phone Number

Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number

Dialers

The dialer automatically dials out to contacts, detects and filters out calls that go busy, unanswered, answered by fax machines, answered by voicemail, disconnected lines etc and connects live calls to your agents.

Voicemail

Every Extension includes a Voice Mail Box along with a Global Voicemail Box that can be configured for Departments.

Role-Based Access

Fonezela platform can be accessed by all your employees. They will be able to only work on aspects of Fonezela for which they are granted access.

Schedulers

Use the built-in Scheduler in Fonezela to Schedule Conferences, Generate and Email Reports, Start and Stop Dialer etc.

Computer Telephony
Integration (CTI)

Integrate Fonezela with your custom application. Implement CTI in your custom CRM etc. Fonezela also includes a rest API.

Conference

Create Pin Protected Conference Rooms, Automated Scheduled Outbound Conferences and Dynamic Conference Calls.

Automatic Call Distribution

ACD (automatic call distribution) with support for over 5 different distribution strategies. Fonezela’s ACD system supports both on hook agents as well as off-hook agents.

Extensions

Create extensions for your employees / agents with fine grained control. Configure the extension in any sip enabled device including on their smart phone, soft phone on laptop / computer.

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Send us a Message [email protected]
Give us a Call +91 901 903 1000 +966 11 298 7200 +91 901 903 1000
Opening Hours Mon - Sun : 10:00 AM IST - 07:00 PM IST Mon - Sun : 10:00 AM IST - 07:00 PM IST Mon - Sun : 10:00 AM IST - 07:00 PM IST
Send us a Message [email protected]
Opening Hours Mon - Sun : 10:00 AM IST - 07:00 PM IST

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