Provides a real-time view of various aspects of the call center through widgets. Add as many widgets as you prefer and configure them to show as much details as you need.
Get a snapshot of Calls, Live chat, Campaigns, and other activity happening in your organization, with historical or real-time data.
With this feature in place you can assign permissions and specify exactly which resources, details and actions can be accessed and viewed.
Build reports tailored to your specific business needs and objectives, and schedule distribution.
Keep the reports you care about the most properly organized in one screen.
Display business-critical information to increase transparency.
Call recordings allows you to record, listen to, rate, share, and analyze calls.