Fonezela’s helpdesk tool is fully integrated with Fonezela cloud telephony platform and seamlessly provides CTI features.
Tickets can be created by both customers and agents. Ticketing system supports multiple departments with separate email queues per department. Tickets supports several status and SLAs.Read More
Manage details of customer by creating accounts for the customer. Using Fonezela’s CTI feature, whenever a customer calls his accounts details will automatically popup in the agents CRM interface.Read More
Publish Fonezela’s self-service portal along side your website to allow your customers to manage their accounts. Reduce your service desk burden and boost your business productivity.Read More