Customer support software helps
builds better relationships
Manage details of customer by creating accounts for the customer. Using Fonezela’s CTI feature, whenever a customer calls his accounts details will automatically popup in the agents CRM interface.
Signup NowCustomer support system with amazing features
Fonezela’s helpdesk tool is fully integrated with Fonezela cloud telephony platform and seamlessly provides CTI features.
Ticket Management
Tickets can be created by both customers and agents. Ticketing system supports multiple departments with separate email queues per department. Tickets supports several status and SLAs.
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Account Management
Manage details of customer by creating accounts for the customer. Using Fonezela’s CTI feature, whenever a customer calls his accounts details will automatically popup in the agents CRM interface.
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Self Service Portal
Publish Fonezela’s self-service portal along side your website to allow your customers to manage their accounts. Reduce your service desk burden and boost your business productivity.
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Provide best and efficient customer support with the best helpdesk tools,
and make your customers happy
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