Customer support software helps
builds better relationships

Manage details of customer by creating accounts for the customer. Using Fonezela’s CTI feature, whenever a customer calls his accounts details will automatically popup in the agents CRM interface.

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Customer support system with amazing features

Fonezela’s helpdesk tool is fully integrated with Fonezela cloud telephony platform and seamlessly provides CTI features.


Ticket Management

Tickets can be created by both customers and agents. Ticketing system supports multiple departments with separate email queues per department. Tickets supports several status and SLAs.

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Account Management

Manage details of customer by creating accounts for the customer. Using Fonezela’s CTI feature, whenever a customer calls his accounts details will automatically popup in the agents CRM interface.

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Self Service Portal

Publish Fonezela’s self-service portal along side your website to allow your customers to manage their accounts. Reduce your service desk burden and boost your business productivity.

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Setup your service desk system quickly


Provide best and efficient customer support with the best helpdesk tools,
and make your customers happy

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