Change the way your business
communicates & enhance productivity
Irrespective of your business size, implement a Contact Center that impresses your clients, rejoices your employees and provides a big business image to prospects who discover your business in the wild
Signup NowBusiness phone system with amazing features
Fonezela’s fully configurable cloud telephony platform enables you to implement any use-case which your business will need for phone based sales and support.
Call History
Detailed Call History allows you to check Missed Call, Play Back Recording, Voicemail etc from the same Simple Interface.
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Call Work Flow
Diagrammatically specify how calls will be handled using our unique & powerful visual Call Work Flow Editor.
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Virtual Phone Number
Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number.
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Dialers
The dialer automatically dials out to contacts, detects and filters out calls that go busy, unanswered, answered by fax machines, answered by voicemail, disconnected lines etc and connects live calls to your agents.
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Voicemail
Every Extension includes a Voice Mail Box along with a Global Voicemail Box that can be configured for Departments.
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Role-Based Access
Fonezela platform can be accessed by all your employees. They will be able to only work on aspects of Fonezela for which they are granted access.
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Schedulers
Use the built-in Scheduler in Fonezela to Schedule Conferences, Generate and Email Reports, Start and Stop Dialer etc.
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Computer Telephony Integration
Integrate Fonezela with your custom application. Implement CTI in your custom CRM etc.
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Conference
Create Pin Protected Conference Rooms, Automated Scheduled Outbound Conferences and Dynamic Conference Calls.
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Automatic Call Distribution
ACD (automatic call distribution) with support for over 5 different distribution strategies. Fonezela’s ACD system supports both on hook agents as well as off-hook agents.
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Extensions
Create extensions for your employees / agents with fine grained control. Configure the extension in any sip enabled device including on their smart phone, soft phone on laptop / computer.
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Deploy fonezela for a variety of purposes for your business. A few possible scenarios are as follows
Global Office
Global Office
With One account, employees across your business’s multiple branches will be able to work together as if they were under one office.
Missed Call Marketing
Missed Call Marketing
Leverage missed calls to enable your customers to subscribe and unsubscribe for alerts, promotional campaigns, schemes, etc.
Sticky Agent
Sticky Agent
Enable your customers to reconnect to the agents who they were previously conversing with without having to go through IVR System.
Bulk Calls
Bulk Calls
Make automated outbound calls for promotions, call back services, service, and due date reminders, etc.
Outbound Call Center
Outbound Call Center
Agents can make outgoing calls to customers from the application interface as well as from IP Phones and Soft Phones with your Business contact number as Caller ID.
Blended call center
Blended call center
Seamlessly blend Inbound Calls with Manual / Automated Outbound calls as per your business requirement for the best customer experience.
Inbound Call Center
Inbound Call Center
Implement powerful Multilingual Multi-level IVR system with ACD Queues, CTI, etc.
Helpdesk
Helpdesk
Customers/prospects can create tickets from Phone, email live chat, etc and your team can track, respond and close tickets from a single place.
Time Based Routing
Time Based Routing
It's a feature that routes calls based on Time Settings.
Automatic Call Distribution
Automatic Call Distribution
ACD is a service that distributes incoming telephone call and other types of contacts (e.g., email) to a specific group of people (agents) responsible for answering those inbound telephone calls or responding to other types of contacts.
On / Off Hook Agents
On / Off Hook Agents
Using this feature, you will never miss any calls.
Date and Time Based Routing
Date and Time Based Routing
It's a feature that routes calls based on Date and Time Settings.
Follow the Sun Contact Center
Follow the Sun Contact Center
A global workflow in which tasks are passed around daily between work sites that are many time zones apart. Such a workflow is set up in order to reduce project duration and increase responsiveness.
Date Based Routing
Date Based Routing
It's a feature that routes calls based on Date Settings.
Various Call Monitoring Widgets
Various Call Monitoring Widgets
Using these widgets you can monitor your people (agents) calls to obtain valuable insight into the needs of your customers and make better decisions for them and their business.
Automatic Scheduled Conference
Automatic Scheduled Conference
It's a feature that automatically dials and initiates a Conference Call based on the Settings.
Mini CRM with Account Management
Mini CRM with Account Management
It's a business tool that allows you to manage all your customers, partners and prospects information all in one place along with Account Management.
Automatic / On Demand Call Recording
Automatic / On Demand Call Recording
This feature lets you record the calls automatically or On Demand.
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Start using the most powerful and easy-to-use Virtual Phone System,
which takes your businesses productivity & sales engagement to the next level
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