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communicates & enhance productivity

Irrespective of your business size, implement a Contact Center that impresses your clients, rejoices your employees and provides a big business image to prospects who discover your business in the wild

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Business phone system with amazing features

Fonezela’s fully configurable cloud telephony platform enables you to implement any use-case which your business will need for phone based sales and support.


Call History

Detailed Call History allows you to check Missed Call, Play Back Recording, Voicemail etc from the same Simple Interface.

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Call Work Flow

Diagrammatically specify how calls will be handled using our unique & powerful visual Call Work Flow Editor.

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Virtual Phone Number

Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number.

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Dialers

The dialer automatically dials out to contacts, detects and filters out calls that go busy, unanswered, answered by fax machines, answered by voicemail, disconnected lines etc and connects live calls to your agents.

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Voicemail

Every Extension includes a Voice Mail Box along with a Global Voicemail Box that can be configured for Departments.

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Role-Based Access

Fonezela platform can be accessed by all your employees. They will be able to only work on aspects of Fonezela for which they are granted access.

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Schedulers

Use the built-in Scheduler in Fonezela to Schedule Conferences, Generate and Email Reports, Start and Stop Dialer etc.

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Computer Telephony Integration

Integrate Fonezela with your custom application. Implement CTI in your custom CRM etc.

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Conference

Create Pin Protected Conference Rooms, Automated Scheduled Outbound Conferences and Dynamic Conference Calls.

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Automatic Call Distribution

ACD (automatic call distribution) with support for over 5 different distribution strategies. Fonezela’s ACD system supports both on hook agents as well as off-hook agents.

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Extensions

Create extensions for your employees / agents with fine grained control. Configure the extension in any sip enabled device including on their smart phone, soft phone on laptop / computer.

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Use Cases

Deploy fonezela for a variety of purposes for your business. A few possible scenarios are as follows


Global Office

Global Office

With One account, employees across your business’s multiple branches will be able to work together as if they were under one office.

Missed Call Marketing

Missed Call Marketing

Leverage missed calls to enable your customers to subscribe and unsubscribe for alerts, promotional campaigns, schemes, etc.

Sticky Agent

Sticky Agent

Enable your customers to reconnect to the agents who they were previously conversing with without having to go through IVR System.

Bulk Calls

Bulk Calls

Make automated outbound calls for promotions, call back services, service, and due date reminders, etc.

Outbound Call Center

Outbound Call Center

Agents can make outgoing calls to customers from the application interface as well as from IP Phones and Soft Phones with your Business contact number as Caller ID.

Blended call center

Blended call center

Seamlessly blend Inbound Calls with Manual / Automated Outbound calls as per your business requirement for the best customer experience.

Inbound Call Center

Inbound Call Center

Implement powerful Multilingual Multi-level IVR system with ACD Queues, CTI, etc.

Helpdesk

Helpdesk

Customers/prospects can create tickets from Phone, email live chat, etc and your team can track, respond and close tickets from a single place.

Time Based Routing

Time Based Routing

It's a feature that routes calls based on Time Settings.

Automatic Call Distribution

Automatic Call Distribution

ACD is a service that distributes incoming telephone call and other types of contacts (e.g., email) to a specific group of people (agents) responsible for answering those inbound telephone calls or responding to other types of contacts.

On / Off Hook Agents

On / Off Hook Agents

Using this feature, you will never miss any calls.

Date and Time Based Routing

Date and Time Based Routing

It's a feature that routes calls based on Date and Time Settings.

Follow the Sun Contact Center

Follow the Sun Contact Center

A global workflow in which tasks are passed around daily between work sites that are many time zones apart. Such a workflow is set up in order to reduce project duration and increase responsiveness.

Date Based Routing

Date Based Routing

It's a feature that routes calls based on Date Settings.

Various Call Monitoring Widgets

Various Call Monitoring Widgets

Using these widgets you can monitor your people (agents) calls to obtain valuable insight into the needs of your customers and make better decisions for them and their business.

Automatic Scheduled Conference

Automatic Scheduled Conference

It's a feature that automatically dials and initiates a Conference Call based on the Settings.

Mini CRM with Account Management

Mini CRM with Account Management

It's a business tool that allows you to manage all your customers, partners and prospects information all in one place along with Account Management.

Automatic / On Demand Call Recording

Automatic / On Demand Call Recording

This feature lets you record the calls automatically or On Demand.

Setup your business phone system quickly


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