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Fonezela’s fully configurable cloud telephony platform enables you to implement any use-case which your business will need for phone based sales and support.
Detailed Call History allows you to check Missed Call, Play Back Recording, Voicemail etc from the same Simple Interface.Read More
Diagrammatically specify how calls will be handled using our unique & powerful visual Call Work Flow Editor.Read More
Get Phone Numbers from over 65 different countries and assign a Call Work Flow to the Phone Number.Read More
The dialer automatically dials out to contacts, detects and filters out calls that go busy, unanswered, answered by fax machines, answered by voicemail, disconnected lines etc and connects live calls to your agents.Read More
Every Extension includes a Voice Mail Box along with a Global Voicemail Box that can be configured for Departments.Read More
Fonezela platform can be accessed by all your employees. They will be able to only work on aspects of Fonezela for which they are granted access.Read More
Use the built-in Scheduler in Fonezela to Schedule Conferences, Generate and Email Reports, Start and Stop Dialer etc.Read More
Integrate Fonezela with your custom application. Implement CTI in your custom CRM etc.Read More
Create Pin Protected Conference Rooms, Automated Scheduled Outbound Conferences and Dynamic Conference Calls.Read More
ACD (automatic call distribution) with support for over 5 different distribution strategies. Fonezela’s ACD system supports both on hook agents as well as off-hook agents.Read More
Create extensions for your employees / agents with fine grained control. Configure the extension in any sip enabled device including on their smart phone, soft phone on laptop / computer.Read More
Deploy fonezela for a variety of purposes for your business. A few possible scenarios are as follows
With One account, employees across your business’s multiple branches will be able to work together as if they were under one office.
Leverage missed calls to enable your customers to subscribe and unsubscribe for alerts, promotional campaigns, schemes, etc.
Enable your customers to reconnect to the agents who they were previously conversing with without having to go through IVR System.
Make automated outbound calls for promotions, call back services, service, and due date reminders, etc.
Agents can make outgoing calls to customers from the application interface as well as from IP Phones and Soft Phones with your Business contact number as Caller ID.
Seamlessly blend Inbound Calls with Manual / Automated Outbound calls as per your business requirement for the best customer experience.
Implement powerful Multilingual Multi-level IVR system with ACD Queues, CTI, etc.
Customers/prospects can create tickets from Phone, email live chat, etc and your team can track, respond and close tickets from a single place.
It's a feature that routes calls based on Time Settings.
ACD is a service that distributes incoming telephone call and other types of contacts (e.g., email) to a specific group of people (agents) responsible for answering those inbound telephone calls or responding to other types of contacts.
Using this feature, you will never miss any calls.
It's a feature that routes calls based on Date and Time Settings.
A global workflow in which tasks are passed around daily between work sites that are many time zones apart. Such a workflow is set up in order to reduce project duration and increase responsiveness.
It's a feature that routes calls based on Date Settings.
Using these widgets you can monitor your people (agents) calls to obtain valuable insight into the needs of your customers and make better decisions for them and their business.
It's a feature that automatically dials and initiates a Conference Call based on the Settings.
It's a business tool that allows you to manage all your customers, partners and prospects information all in one place along with Account Management.
This feature lets you record the calls automatically or On Demand.