Customers can create new tickets, respond to existing tickets and view the details of all tickets related to their account from all departments.
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Distinguish the identity of your brands by providing each brand its own Help Center. Change how your Help Center looks, and give your customers different service channels, notifications and Knowledge Base Articles for each brand you support.
Create Knowledge Base Articles to answer your customers' frequently asked questions. Use the Knowledge Base to save your team the work of responding to simple questions, so you'll have more time to help customers with tricky problems.
Self Service Portal lets customers engage in discussions with your team and with each other. They can ask and answer questions, suggest and comment on ideas, file and solve problems, all on a common platform.
Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.
For questions that need personal attention, customers can submit tickets from the Help Center. They can also track their tickets' statuses or respond to your team's comments from the same interface.
Deflect tickets away from our Self Service Portal by enabling users to submit and track tickets using the web-based self-service portal.
Self Service Portal lets customers rate your Knowledge Base articles so you can find where you need to improve.
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