All in one Business Digitalization Platform to take your business online
Fonezela elegantly blends multiple features to provide an easy to operate a platform for businesses. Seamlessly manage Online presence, Customer support, Sales and marketing from one place across multiple channels.
Signup NowComplete Business Phone and Contact Center Solution
Toll-free numbers
Get your business a brand number. Give your customers a privilege of calling your business for free with a toll free number.
Virtual numbers
Get a Virtual Number over 65 different countries, forward the number's for all your marketing channels. Track the performanace and ROI.
Customized IVR
Create a professional welcome greeting & set-up multiple extensions, or just route all calls to your mobile.
Call Recording
Set up and manage your call recordings. You can choose to record every incoming call, or restrict call recording to specific extensions on your account.
On call options
Provide seamless experience with call center software On-Call features such as hold, mute, transfer and call conferencing.
Automatic call distributor(ACD)
Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller's experience.
Seamlessly manage your client interactions
Ticket management
Integrates all the tools necessary to ensure prompt and seamless resolution of customer inquiries. The more you automate, the more your service reps can focus on what is important – creating exceptional customer relationships.
Account management
Create accounts for your customers/client and get a contextual view of all interactions with the customer. Generate quotations, invoices and manage subscriptions plans, etc (Coming soon)
Self-service portal
Enable your customers to chat, raise tickets, view responses to tickets, read faq, knowledge base articles, etc from their self-service accounts. They’ll also be able to view invoices, subscribe/cancel for services, etc
Fast and informed decisions about your business and customers
The analytics offers a real-time view of every aspect of the contact center. Know what’s going on in the contact center instantly through Fonezela’s highly configured real-time analytics.
Visualize Metrics
Get to know about the key factors of your business to improve the sales in your business. Everything has an accountability.
Real time supervision
Provides a granular view of Queue Statistics, Queue Summary, and Disposition & Callback View.
Number masking
Ensure customer privacy and retain business by encrypting the customer’s and vendor’s number, disallowing them to directly contact each other.
Elegant, modern live chat that adapts to fit your site
Engage your visitors
Turn your website visitors into paying customers with live chat.
Increase your sales
Connect with more customers by live chat and increase your business sales!
Boost customer satisfication
Visitors on your site need help every day, so assist them in live chat and capture their attention towards sales.
Agent performance
Review all the conversation happend between your employee and customers. Then boost your business productivity.
Monitor the customer flow
Don't forget to keep track of the negative ratings, those are your potentially lost buyers complaining!
E-mail chat transcript
Send an email to your customer regarding all the chat conversation by chat transcript feature.
Implement your company’s online presence the right way
Fonezela integrates several different technologies to bring you the highest quality of web design and hosting at a very affordable price. Focus on your core business and let Fonezela worry about your company’s online presence.
Domains
With Fonezela, you have the option of using a free subdomain or purchase your own domain or even use your existing domain from another provider for your website and email requirements.
Hosting
Fonezela automatically hosts your website designed through the built-in Website Builder. Your websites hosted by Fonezela uses cutting edge technologies and is secure and highly available. Image and static assets are served through Fonezela’s own CDN Network for high-speed access across the globe. Every site automatically SSL Enabled.
SSL security
Make your website secure to earn the trust and safety of your customers. An SSL certified website will protect your customers from viruses, hackers and identity thieves.
Email accounts are automatically created for users when you add them to Fonezela. Every email account provides ample storage space and comes with pre-configured spam and virus filters.
Unlimited emails
Enjoy unlimited emails with our service.
CDN
We bring content closer to your users. With CDN in place your content is always just a hop away.
Reach your customers through email and social media marketing
Customizable templates
Choose from an extensive gallery of email templates in a variety of styles and layouts that are sure to suit your needs.
Optimize message delivery
Don’t get buried among other emails flooding your subscribers’ inboxes. Ensure optimized delivery through Perfect Timing.
Track and optimize
Keep your finger on the pulse of your email marketing campaigns. Track opens, clicks, social shares, and unsubscribes – all from one intuitive analytics dashboard.
One place to talk and stay up-to-date, get things done faster
Group chat
Review all the conversation happend between your employee and customers. Then boost your business productivity.
One-to-One
Talk to individuals or teams over instant messenger and get instant updates.
Boost team productivity
Quickly discuss about your projects, department or common interests with your colleagues and get things done faster.
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