Choose the Best Plan
Pick a plan that suits your needs
Annual
Monthly
Initial balance
Incoming Calls
Calls within Fonezela
Outgoing / Forwaded Calls
Domain
Website
Ecommerce store
Mobile app
Email accounts
Users
Departments
Number
Contacts
Call recording
Email campaign
Call campaign
Live chat
Team chat
Extensions
Voicemail
Email templates
Forms
Basic
₹ 999
/Month
₹ 50
₹ 0.20
₹ 0
₹ 0.40
Included
Included
Included
Included *
07
05
02
01
1,000
100
30
30
100 chat sessions
Included
03
02
25
05
Basic
₹ 9,999
/Annum
₹ 500
₹ 0.20
₹ 0
₹ 0.40
Included
Included
Included
Included *
07
05
02
01
1,000
100
365
365
1,000 chat sessions
Included
03
02
25
05
Most Popular
Standard
₹ 29,999
/Annum
₹ 2,000
₹ 0.15
₹ 0
₹ 0.35
Included
Included
Included
Included *
20
10
05
01
10,000
10,000
1,000
1,000
Unlimited
Included
10
05
10,000
1,000
Plus
₹ 49,999
/Annum
₹ 5,000
₹ 0.10
₹ 0
₹ 0.25
Included
Included
Included
Included *
40
25
10
01
25,000
15,000
1,500
1,500
Unlimited
Included
25
10
15,000
1,500
Annual
Monthly
Initial balance
Incoming Calls
Calls within Fonezela
Outgoing / Forwaded Calls
Domain
Website
Ecommerce store
Mobile app
Email accounts
Users
Departments
Number
Contacts
Call recording
Email campaign
Call campaign
Live chat
Team chat
Extensions
Voicemail
Email templates
Forms
Basic
SAR 799
/Month
SAR 02
SAR 0.02
SAR 0
SAR 0.60
Included
Included
Included
06
03
02
01
1,000
1,000
30
30
100 chat sessions
Included
03
02
25
5
Basic
SAR 6,000
/Annum
SAR 10
SAR 0
SAR 0
SAR 0.60
Included
Included
Included
Included *
06
03
02
01
1,000
1,000
100
100
1,000 chat sessions
Included
03
02
25
500
Most Popular
Standard
SAR 10,000
/Annum
SAR 200
SAR 0
SAR 0
SAR 0.55
Included
Included
Included
Included *
15
10
05
01
20,000
10,000
200
200
Unlimited
Included
10
05
10,000
1,000
Plus
SAR 15,000
/Annum
SAR 250
SAR 0
SAR 0
SAR 0.50
Included
Included
Included
Included *
26
20
06
01
30,000
30,000
300
300
Unlimited
Included
20
10
15,000
1,500
Domain
Website
Ecommerce store
Mobile app
Email accounts
Users
Departments
Number
Contacts
Call recording
Email campaign
Call campaign
Live chat
Team chat
Extensions
Voicemail
Email templates
Forms
Basic
$ 59.95
/Month
Paid annually
Included
Included
Included
Included *
04
03
02
01
1,000
100
365
365
1,000 chat sessions
Included
03
02
25
05
Most Popular
Standard
$ 149.95
/Month
Paid annually
Included
Included
Included
Included *
20
10
05
01
10,000
10,000
1,000
1,000
Unlimited
Included
10
05
10,000
1,000
Plus
$ 299.95
/Month
Paid annually
Included
Included
Included
Included *
40
25
10
01
25,000
15,000
1,500
1,500
Unlimited
Included
25
10
15,000
1,500
Note: Taxes extra as applicable.
* Mobile app feature is available in beta.
Plan Includes More
All above plans includes the following
Cloud Telephony
Call Workflow Designer
Auto Attendant (Multi level IVRS)
Automatic Call Distribution
Computer Telephony Integration (CTI)
Real-Time Dashboard
Blacklist & Whitelist
Call Campaign
Show More
Missed call marketing
Conference Call
Sticky Call
Call History
Call Monitoring
Call Recording
Voice Mail
Outbound Dialer
Custom Greetings
Show Less
Helpdesk Tools
Address Book
User Account Management
Contact Management
Reminder & To-Do List
Self Service Portal for your Customers
Ticket Management
Live Chat
Canned Responses
Automatic Ticket Creation
Conference Chat
Ticket Reports
Visitors Info
Chat Customization
Chat Notification
Chat Transcript
Show More
Chat Settings
Sneak Peek
Pop-In and Pop-Out
Embedded Chat
Show Less
Online Presence
Free subdomain / Bring your own domain
100's of Website Templates
Website Deployment
Easy to use website designer
Ecommerce Store
Mobile Application
Basic SEO
Show More
Website Security Related Optimization
Social Network Integration
Directory Listing
Web Analytics
Google Integration
Website Maintenance
Email setup
Email marketing
Show Less
Email Marketing
Realtime campaign dashboard
Multiple Group
Predefined Templates
Realtime Campaign Widget
Team Chat
Group Chat
Delivery Status
Sharing Files
Notification
Pop-In and Pop-Out
Note: Some features are available only in Paid Plans.
Frequently Asked Questions
Q How is Fonezela different from other cloud telephony providers?
A Fonezela provides a wide range of features that comprises of Helpdesk, Online Presence, Live Chat, Team Chat, Email Marketing, and Cloud Telephony Service, whereas our competitors provide only Cloud Telephony Solutions. Fonezela platform is cost effective and user friendly.
Q What is the mode of payment?
A We accept payments via Net-banking and Credit/Debit Cards
Q Are there any hidden costs?
A No, There are no hidden costs, just the costs associated based on your plan.
Q Can I change my plan?
A You may change your plan any time.
Q How do I cancel my account?
A To cancel your account, please email us at [email protected] along with your Subscription Details and we will assist you with the cancellation.
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