Choose the Best Plan

Pick a plan that suits your needs
  • Initial balance Incoming Calls Calls within Fonezela Outgoing / Forwaded Calls Domain Website Ecommerce store Mobile app Email accounts Users Departments Number Contacts Call recording Email campaign Call campaign Live chat Team chat Extensions Voicemail Email templates Forms
  • Pay As You Go 0 /Annum 10 0.25 0 0.60 Sub-Domain Included - - 03 02 01 - 250 50 10 10 10 chat sessions Included 02 01 10 01
  • Basic 9,999 /Annum 500 0.20 0 0.40 Included Included - - 07 05 02 01 1,000 100 365 365 1,000 chat sessions Included 03 02 25 05
  • Most Popular Standard 29,999 /Annum 2,000 0.15 0 0.35 Included Included Included - 20 10 05 01 10,000 10,000 1,000 1,000 Unlimited Included 10 05 10,000 1,000
  • Plus 49,999 /Annum 5,000 0.10 0 0.25 Included Included Included Included * 40 25 10 01 25,000 15,000 1,500 1,500 Unlimited Included 25 10 15,000 1,500
  • Initial balance Incoming Calls Calls within Fonezela Outgoing / Forwaded Calls Domain Website Ecommerce store Mobile app Email accounts Users Departments Number Contacts Call recording Email campaign Call campaign Live chat Team chat Extensions Voicemail Email templates Forms
  • Pay As You Go SAR0 /Annum SAR0 SAR0.25 SAR0 SAR0.65 Sub-Domain Included - - 03 02 01 - 250 50 10 10 10 chat sessions Included 02 01 10 01
  • Basic SAR5,000 /Annum SAR10 SAR0 SAR0 SAR0.60 Included Included - - 06 03 02 01 1,000 1,000 100 100 1,000 chat sessions Included 03 02 25 500
  • Most Popular Standard SAR10,000 /Annum SAR200 SAR0 SAR0 SAR0.55 Included Included Included - 15 10 05 01 20,000 10,000 200 200 Unlimited Included 10 05 10,000 1,000
  • Plus SAR15,000 /Annum SAR250 SAR0 SAR0 SAR0.50 Included Included Included Included * 26 20 06 01 30,000 30,000 300 300 Unlimited Included 20 10 15,000 1,500
  • Initial balance Domain Website Ecommerce store Mobile app Email accounts Users Departments Number Contacts Call recording Email campaign Call campaign Live chat Team chat Extensions Voicemail Email templates Forms
  • Pay As You Go $0 /Annum $0 Sub-Domain Included - - 03 02 01 - 250 50 10 10 10 chat sessions Included 02 01 10 01
  • Basic $599.95 /Annum $10 Included Included - - 04 03 02 01 1,000 100 365 365 1,000 chat sessions Included 03 02 25 05
  • Most Popular Standard $699.95 /Annum $40 Included Included Included - 20 10 05 01 10,000 10,000 1,000 1,000 Unlimited Included 10 05 10,000 1,000
  • Plus $899.95 /Annum $100 Included Included Included Included * 40 25 10 01 25,000 15,000 1,500 1,500 Unlimited Included 25 10 15,000 1,500
Note: Taxes extra as applicable. * Mobile app feature is available in beta.
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Plan Includes More

All above plans includes the following

Cloud Telephony

  • Call Workflow Designer
  • Auto Attendant (Multi level IVRS)
  • Automatic Call Distribution
  • Computer Telephony Integration (CTI)
  • Real-Time Dashboard
  • Blacklist & Whitelist
  • Call Campaign
  • Missed call marketing
  • Conference Call
  • Sticky Call
  • Call History
  • Call Monitoring
  • Call Recording
  • Voice Mail
  • Outbound Dialer
  • Custom Greetings

Helpdesk Tools

  • Address Book
  • User Account Management
  • Contact Management
  • Reminder & To-Do List
  • Self Service Portal for your Customers
  • Ticket Management

Live Chat

  • Canned Responses
  • Automatic Ticket Creation
  • Conference Chat
  • Ticket Reports
  • Visitors Info
  • Chat Customization
  • Chat Notification
  • Chat Transcript
  • Chat Settings
  • Sneak Peek
  • Pop-In and Pop-Out
  • Embedded Chat

Online Presence

  • Free subdomain / Bring your own domain
  • 100's of Website Templates
  • Website Deployment
  • Easy to use website designer
  • Ecommerce Store
  • Mobile Application
  • Basic SEO
  • Website Security Related Optimization
  • Social Network Integration
  • Directory Listing
  • Web Analytics
  • Google Integration
  • Website Maintenance
  • Email setup
  • Email marketing

Email Marketing

  • Realtime campaign dashboard
  • Multiple Group
  • Predefined Templates
  • Realtime Campaign Widget

Team Chat

  • Group Chat
  • Delivery Status
  • Sharing Files
  • Notification
  • Pop-In and Pop-Out

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Note: Some features are available only in Paid Plans.

Frequently Asked Questions


Q How is Fonezela different from other cloud telephony providers?

A Fonezela provides a wide range of features that comprises of Helpdesk, Online Presence, Live Chat, Team Chat, Email Marketing, and Cloud Telephony Service, whereas our competitors provide only Cloud Telephony Solutions. Fonezela platform is cost effective and user friendly.

Q What is the mode of payment?

A We accept payments via Net-banking and Credit/Debit Cards

Q Are there any hidden costs?

A No, There are no hidden costs, just the costs associated based on your plan.

Q How do I contact technical support or billing support?

A Please feel free to reach us at +91 901 903 1000 or You can also send us an email at support@fonezela.com and billing@fonezela.com

Q Can I change my plan?

A You may change your plan any time.

Q How do I cancel my account?

A To cancel your account, please email us at cancellation@fonezela.com along with your Subscription Details and we will assist you with the cancellation.

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