Get to know everything that is happening with the ticket management in one glance. Create notes quickly and easily for future reference. Document and track all the interactions pertaining to the ticket.
Fonezela's ticketing system allows you easily set the priorities for a ticket by setting it to Normal, Low, High and Urgent. So set the priority and work on top level tasks.
Create notes quickly and easily for future reference.
With the help of to-do list mark off all the tasks that needs to be completed pertaining to the ticket so that nothing is missed out and you will have a sense of accomplishment and satisfaction.
Get a comprehensive log of all the activities pertaining to a ticket, right from ticket creation to ticket closure. A detailed snapshots give you more insights about the ticket activity and agents performance.