Diagrammatically specify how calls will be handled using our unique & powerful call work flow editor. Implement IVRS, caller based routing, time based routing etc. There are over 50 different tools that you can use to control & manage call flow.
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Fonezela’s Call workflow editor is the workhorse of the Fonezela platform. It allows you diagrammatically specify how calls are managed. Build powerful IVR has driven telephony applications that are completely customized for your business requirements. The editor includes over 50 call control tools that you can use in virtually unlimited combinations to create a call handling application that is tailor-made for your needs. Choose a call workflow that fits your requirement from over hundred different pre-made templates and customizes it to meet your exact needs or create your own design from scratch within minutes.
Allows you to listen to live calls without the caller or agent knowing and then barge into the call to speak with both the agent and the caller.
Allows you to listen to live calls without the caller or agent knowing and then whisper into the call to speak with agent.
Informs Fonezela to answer the call
Link the call to conference feature
Used in conjunction with the dialer subsystem
Stops the call flow and disconnects the call
Forward the call to another external number
Speak the given text in synthesized voice
Jump to another section in the dialplan
Hangup the call and end the dialplan
Ring extensions of all members of a given department.
Starts recording the call
Playback pre-selected audio on the current call
Sends the call to the voicemail subsystem
Playback an audio and optionally accept digits from the user.
Sends an Email immediately
Sends an Email after the call is completed
Send a fax to customer end of the call
Transfer the current call to another dial plans
Check if the current caller’s number is in the predefined number list.
Check if the current time at which the call is occurring is part of any predefined calendar.
Check if the current caller’s number is in the predefined number list.
Executes another workflow within this one as if the other workflow was a tool.
Reconnects a customer to the same agent that he was speaking to before if the customer calls back within a given no of seconds.
Starts recording the call
Detect if the customer end of the call is a fax device.
Records whatever the user says and then plays it back.
Detects missed calls and triggers an action if the call was missed.
Detect if the customer end is a voicemail or human.
Receive a fax from customer end and save it as a pdf file for further processing.
Get confirmation from the user Ex: yes/no
Set a custom variable in the dial plans
Waits for the no of seconds specified without doing anything.
Sends all call data to a 3rd party application via REST API.
Enables on call blind transfer, attended transfer, conference etc.
Detect if the call has a callback number of the call is an anonymous call.
Presents a Multilingual and multi-level IVR to the user. Ex: Press 1 for sales, 2 for support etc.
Used to implement multiple retries scenario. Ex: You have entered an invalid number please try again for 3 times after 3 times you have reached the maximum number of tries.
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Call Management
Playback
Callflow
Records and Reports
Call Events
